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Grievance redressal

If something has gone wrong, tell us. Here is how to raise a complaint and how you can escalate it if it is not resolved.

How to complain

Please email your complaint to our Grievance Redressal Officer. Include your name, company, lease or agreement reference (if any), and a clear description of the issue with any supporting documents.

  1. Company Secretary & Compliance Officer (First Point of Contact)

    Name
    Ms. Monika Jain
    Designation
    Company Secretary and Compliance Officer
    Telephone
    022 6952 7600
    Address
    Connect Equipment Leasing Private Limited, 604, 6th Floor, D Wing, Corporate Avenue, New AK Link Road, Andheri East, Mumbai, Maharashtra 400093

    Complaints will be acknowledged within 2 working days and reviewed promptly.

  2. Grievance Redressal Officer (Escalation)

    In case the complaint remains unresolved or the response is unsatisfactory, it may be further escalated to our Grievance Redressal Officer:

    Name
    Mr. M.S. Karthik
    Designation
    Grievance Redressal Officer
    Telephone
    022 6952 7603
    Address
    Connect Equipment Leasing Private Limited, 604, 6th Floor, D Wing, Corporate Avenue, New AK Link Road, Andheri East, Mumbai, Maharashtra 400093

    We aim to resolve all grievances within one month of receipt.

  3. Reserve Bank of India

    If your complaint is not resolved within one month, or you are not satisfied with our response, you may appeal to:

    The Officer-in-Charge, Regional Office, Department of Supervision
    Reserve Bank of India, Mumbai Regional Office
    Reserve Bank of India, Mumbai Regional Office, Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai 400008

    You can also lodge a complaint online through the RBI Complaint Management System at cms.rbi.org.in.